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NEXEDC shipping information

This section applies to orders placed through nexedc.com.

Delivery availability and shipping charges

Enter your delivery address at checkout to review the available shipping methods and charges for your order before payment. Availability depends on the items in your cart and the destination. If no shipping option is available, contact Hi@nexedc.com before placing an order.

Delivery estimates

Review any delivery estimate shown for your selected shipping option. If you need an item by a particular date, email us before ordering to confirm whether we can meet your needs.

Order and delivery assistance

For questions about a NEXEDC order, email Hi@nexedc.com with your order number. For return instructions, contact us before sending anything back; we provide return addresses individually for each order.

Other Linxcosmo store orders

For shipping information about orders placed through other Linxcosmo storefronts, contact hi@linxcosmo.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For NEXEDC orders, contact Hi@nexedc.com before sending anything back. We will provide the return address for your order individually. For other Linxcosmo store orders, contact hi@linxcosmo.com for return instructions. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, contact Hi@nexedc.com for NEXEDC orders or hi@linxcosmo.com for other Linxcosmo store orders.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact Hi@nexedc.com for NEXEDC orders or hi@linxcosmo.com for other Linxcosmo store orders.